Digital Transformation In Banking: How To Make The Change

In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities. A right implementation partner would mean swift implementation of the solution and effortless change management to help the teams to cope with digital change. It means finance teams undertake a lot of manual effort to compensate sub-par automation and generate timely information with reasonable completeness and accuracy.

Technology is advancing so rapidly that it could take entire industries years to completely overhaul their outdated internal operation to implement new digital practices. Though finance departments have adopted digitization, customer-facing processes have been digitalized far more quickly than similar back-office updates. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities.

What is Digital Finance Transformation?

Here’s everything you need to know about digital transformation in finance, how it impacts finance departments, and trends to keep an eye out for in the coming years. Now, finance needs to streamline this automation and ensure it’s working as intended. ​In response to COVID-19, many organizations rapidly increased the pace of their digital transformation in finance digital transformation journey as employees shifted to remote work and customers moved online. Digital finance transformation is the procedure of implementing digital tools and mechanisms to optimize financial services. Businesses launching digital transformations aim to make financial services more accessible and efficient.

what is digital finance transformation

Now more than ever, KPMG professionals see investments that are focused on accelerating digital adoption, modernising the workforce, and monetising data. An example of digital transformation that you are likely familiar with is paper records at doctor’s offices. Today, most medical documents are digitized into electronic health records .

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As one expert at Red Hat® puts it, “Better living through software—that’s what digital transformation is(link resides outside of ” It’s a solid definition, particularly if you think that ‘better living’ includes working and playing in a world that promises new opportunities, more convenience and greater resilience to change. On the business side, my team worked closely with IT to identify areas for additional investment to bolster risk management, including adding security and cyber resources. We collaborated across functions to understand work from home risks within Ally and across our third parties, and implemented new monitoring tools in real time. As the scope of digital transformation expands across the enterprise, new business models are emerging, and established models are converging or becoming obsolete.

  • Clients prefer online banking to traditional banking since it’s more convenient and doesn’t require people to stand in long queues.
  • They must think beyond immediate digital needs and define finance’s digital value proposition to make sure they attract and retain top talent for a digital enterprise and autonomous finance function.
  • As you look to cut costs by automating repetitive processes and recruiting new analytic resources needed to upskill the finance function, you require a holistic view of what’s needed and the best options available to address those needs.
  • While there are plenty of advantages of adopting a digital finance transformation system, they can bear fruit only if you approach the process wholeheartedly.
  • The Philippines, like many developing countries, has had to confront difficulties in financial inclusion.

With businesses closed and consumers forced to transact and access funds at home, there is an increased desire to make these digital interactions as personalized and seamless as possible. Notable digital banking trends include Big Tech’s industry foray, the creation of super apps, and a focus on hyper-personalization across all banking and payments experiences. Our goal at Insider Intelligence is to unlock digital opportunities for our clients with the world’s most trusted forecasts, analysis, and benchmarks.


CFOs may need to change their approach to locating sought-after digital skills, because needs are changing so quickly. One option is an “always on” skills-sensing approach, working with HR partners to anticipate skill shifts as they are occurring — rather than trying to predict the future — and adapt to those shifts in an iterative, course-corrective way. Finance has successfully shifted key activities to the cloud, but increased scaling of processes is needed to support business imperatives. Onboarding in financial institutions such as banks is an important yet mundane and repetitive process that usually requires tedious data entries for every new customer.

what is digital finance transformation

It uses AI, automation, hybrid cloud and other digital technologies to leverage data and drive intelligent workflows, faster and smarter decision-making, and real-time response to market disruptions. And ultimately, it changes customer expectations and creates new business opportunities. Digital skills are needed to support an always-on, technology-driven, real-time business. But only one-third of finance leaders agree that their teams have sufficient competencies required for a digital finance function. CFOs must fill the growing digital skills gap in finance to improve the function’s ability to successfully exploit digital technology capabilities.

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Finally, redesign your business to focus on your customers and employees, whether it’s elevating your products, distribution channels, human resources, or financial organization. Software engineers, user experience designers, developers, cloud computing specialists, and product managers are essential roles in the rollout of new products, services, systems, and processes. They work alongside operations staff to implement software at every stage of the business. Many organizations seek expert guidance in modernizing legacy systems and outdated processes for optimal digital transformation success. Financial services organizations must decide now to improve the finance function’s current capabilities and outcomes to bring better insights and P&L impacts to internal decision-makers and external stakeholders. Exploring our other Crunch time reports on topics including enterprise service delivery, data management strategy, ERP solutions, finance talent, cloud, forecasting, blockchain, and many more.

Digital transformation might be a little behind when it comes to finance back-office operations, but expect more businesses to start to shift their efforts. Even now, uncertainty looms, so implementing digital processes would enable teams to work from home or employ seamless hybrid work functionality with the tools they need. That’s why it’s up to CFOs and other leaders to find a system that prioritizes information security. Within a digitalized system, sensitive data could be stored within a secure cloud-based system. SaaS solutions that are designed for finance teams often offer advanced security to protect sensitive data and limit those that access it, even within a team.

Robotic process automation (RPA) in finance:

Ensuring data integrity and efficient backup processes were key considerations for BDO. To address these concerns, we implemented data center replication, enabling seamless database synchronization between our two data centers without any latency issues. Additionally, we initiated a project to migrate our backups from traditional tape storage to modern storage media, leveraging Huawei’s OceanStor Protect and partnering with Commvault, a backup software provider. This transformation has enhanced data management, minimized risks, and significantly improved backup and restoration processes.

what is digital finance transformation

Recent trends indicate that nearly one third of our finance team are promoted into new roles annually. The growth stage in a digital transformation project emphasizes scalability. It focuses on adopting new business processes, products, and protocols across the organization. Change management is introduced during the third stage of the transformation process. The term digital transformation can apply to anything changing from analog to digital.

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In a broader sense, digital transformation means improvements in a wide range of areas related to offerings, process automation, customer experience, data integration, organizational flexibility and sales. While technological innovation in finance is not new, investment in new technologies has substantially increased in recent years and the pace of innovation is exponential. We make payments, transfer money and make investments using a variety of new tools that were not there few years ago. This includes looking for ways to strengthen search tools within your database, automate task execution, and improve business processes.